Frequently Asked Questions

We do not accept returns. If your order is not delivered, we will issue one replacement order. For large bulk orders, please message us directly before ordering.

Most products are shipped directly from our supplier. Some items are warehoused locally. If your order contains both types, you will receive two separate shipments.

Yes — orders must total $100 or more in products. Once you're over $100, shipping is a flat $25 no matter how big the order is. If you need something smaller, message Troy direct and we may be able to make an exception.

Once an order is paid, you have 2 hours to request a refund. After that, the order is processed and cannot be changed.

Shipping is a flat $25 per order on orders of $100 or more. Delivery takes 3–10 business days within the USA.

We ship USA only. If you are interested in international ordering, please reach out to us directly.

Tracking numbers are emailed within 1–3 business days after your order is placed.

All orders ship in discrete packaging with no signature required. Please double-check your address before ordering — we cannot reship if the wrong address was provided.

We accept CashApp, Crypto, Zelle, Venmo, and PayPal (friends/family option).

After you place your order, you will receive a confirmation email with payment instructions and available payment options.